Hi @Jupiter78  Welcome to Community! 👋 I’m sorry for the confusion, and I’d be happy to help point you in the right direction. I took a look at your Pandora account and can confirm that it’s currently set to our ad-supported free subscription tier, which is why you’re hearing ads. However, I do see that you were previously upgraded to Pandora Plus. Since the Community is a public space, we try not to discuss specific billing or account details here. I’ve gone ahead and escalated your case to our Pandora Care Team so they can take a closer look at what happened with your subscription and assist you further. They’ll follow up with you by email at the address associated with your Pandora account, so please keep an eye out for their message. Thanks for visiting the Pandora Community! 🎶 ... View more