Hi @Mandyzeee ! Thanks for posting. I moved your post to our Susbcription space as it is more related to your situation. I checked our system and it looks like you have an open case with our support team through email. To avoid any cross-communication, we are going to follow up there. They will be contacting you privately via email to help look into this further. Please keep an eye out for their message. Thanks for your patience in the meantime! ... View more