@MiguelGrande Our support team has enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps once more:
"Soft restart" the app:
Open Settings.
Select System.
Then select Restart.
"Hard restart" the app:
Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes.
Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes.
If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it. If Pandora still doesn't work, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app. Next, open the App Store, search for Pandora, and click the Get arrow. +++++++++++++++++++++++++
If you are still seeing ads after running through those troubleshooting steps and confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?
Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
Let me know.
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