Do you think that CAPS and BOLD does anything productive? Technology changes all the time. We don't know the underlying issues that they are dealing with. The best thing we as users can do is provide them with data from as many different configurations as possible so that they can find the common issue and fix it. It's not like the workers woke up 2-3 days ago and just blindly pushed buttons to see what would happen. Throw on your "thumbs up" playlist, shuffle that (yes this does work) and you'll survive I promise.
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