Hi @mmugzy303! Thanks for posting. I'm not seeing anything unusual on my end that would prevent you from thumbing songs for Alessia Cara. I’ve enabled a trace on your account to help us better understand what’s happening. Can you do me a favor and please take a screenshot the next time this happens. If you need help with a screenshot let me know. Also, can you let me know a little more about your device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Thanks for the help! ... View more