Hi @SeanDC  I think I see what what has happened. You created another Pandora account, and your original account that you had previously used still exists. In your post it sounded like you updated the email address on the same account. This means you'll just need to add the old email address to your Family Plan. I'm going to send you a private direct message here on community since I'll post some personal information that we aren't able to share in this public space. Please be on the look out for this DM, it will appears in the envelope in the upper right corner when on web. Please note, you won't be able to reply to this DM through the email notification you may receive. This would best done through a computer web browser. Thanks! ... View more