Hey there, @Winchester1821. 👋 Sorry to hear that happened. Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. ++ I've taken a look at your account and I do see that he's on your family plan. Could you try having him log out / back in to help refresh the account connection?  If he's still having trouble, let me know and I can create an email support case for you. Let me know how it goes. 🎧   ... View more