Hey there, @DocBlues. 👋
Very sorry to hear about your experience. I've noted your feedback regarding the time frame of our email support team getting back to you.
++
The current version of Pandora for iOS requires iOS 11 which explains why you're having trouble.
To update the Pandora app on your iOS device on iOS 13 or newer:
Open the App Store application.
Tap your Apple ID icon in the top right corner.
Scroll down to the Pandora app. If an update is available, there will be an Update icon.
If you're running a version older than iOS 13 on your device:
Open the App Store application and tap Updates in the bottom right corner of the screen.
If an update is available, an Update button will appear to the right of the Pandora icon.
Tip: If no update is available, it will say Open to the right of the Pandora icon.
I hope this helps. Feel free to let me know how it goes.
... View more