Hi there, @Mantisman51. 👋
Sorry to hear that happened. If you notice any issues, feel free to let us know immediately so we can help address them.
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. If you own a Samsung device, you may also want to check your Sleeping Apps settings.
Please keep in mind, Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device?
Make sure to keep Pandora in the foreground of your device while the download completes. If you continue to have trouble, check the download icon for the content you are attempting to download:
The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
If the icon is not highlighted, try downloading the content again and keep the app in the foreground while your offline music downloads. Keep in mind that stations and large playlists take a longer time to download.
If this doesn't help with offline mode / being able to download, could you provide more information about your device?
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Have any error messages popped up?
Let me know. 🎧
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