@Roxysly It's great to have you in the Community!
Sorry to hear that you're running into issues when attempting to upgrade. In order to help get that resolved, can you please provide the following information about your experience?:
What type of device are you using to attempt to upgrade?
Can you please share a screenshot or picture of the error message you're getting?
In the meantime, check out these instructions for changing your current subscription plan. I hope to hear from you soon to help get you back to listening.
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