@Sarahmichelle87 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices If that does not resolve the issue, can you please provide me with names of some of the songs you tried to play on demand? Additionally, can you please send me a screenshot of what you are seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. ... View more