@Sissy_Bear I moved your post over to this existing thread: Desktop: Unable to start Premium Access session
Could you tell me a bit more about what is happening?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Thanks for working with me on this.
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