@Sissy_Bear I moved your post over to this existing thread: Desktop: Unable to start Premium Access session Could you tell me a bit more about what is happening?  If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Thanks for working with me on this. ... View more