Hi @michelechicago Thanks for the follow up! Sorry to hear you're having trouble with Offline Mode. Can you tell me more about when you try to manually turn on Offline Mode. Does the app immediately go back into online? Do you only have trouble with switching to Offline Mode while connected to your car or outside of your car too? Have you tried any troubleshooting before reaching out, like uninstalling/ reinstalling the app? I looked a little closer at your account and see a new Android connection back in early November. I'm wondering if you saw an improvement around this time or if your experience stayed the same? Thanks! ... View more