@AR1 Updating the email address on their account shouldn't have affected their status on your Premium Family subscription.
That change would have reflected automatically on your plan.
Based off of your description, it sounds like they may have created a brand new account, vs. updating their original account with a new email address.
I am going to have someone from our support team reach out to you privately via email to help get this straightened out.
Please keep an eye out for their message. 📬
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