Hi @Erinm! Thanks for posting.
Can you try using the command "Alexa, shuffle my <xyz> playlist".
The only trouble you may run into is that there are 2 playlists with same name and Alexa may not be able to determine which one you'd like.
For shuffling the queue, this is currently not a feature. If you'd like the ability to shuffle the queue, I would recommend visiting our Feature Request board and posting a new suggestion.
Let me know how it goes.
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