@SFMarcopolo Sorry to hear that you're having trouble.
Typically, these steps should help with the issue you're experiencing. However, it sounds like you've tried those already.
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I checked in, and I do see that you've been in touch with our User Support team regarding your listening experience.
Someone will follow up with you via email to gather your account and device information to report to our engineering team.
Thanks so much for your patience during this process!
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