And this is what I got from customer support: Thanks for writing. The old password does not work and the new password does not work. The new password only works on a pc and there is no possible way to change to the new account on my phone. So guess what, though I liked your service, I am deleting both accounts because your app should not be so hard to use! Buh Bye! And this is what I got from customer support: Thanks for writing. You can change all your account information (including email, password and zip code) by visiting pandora dot com on your computer and signing in. Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your email address and password. Be sure to save your changes when you're done. Note: When you are updating your password, you will need to enter the old password to confirm the changes. Only then will the new password take effect. ... View more