Long text chat with Samsung. 1) cool boot: hold power button for 5s. It will turn tv off and right back on. 2) -Navigate to Settings > General > Network > Network Status, cancel the test, and then select select IP Settings. 3) -Navigate to and select DNS Setting > Enter Manually. 4) -Enter 8.8.8.8. Be careful doing this, as there's no delete button. If you mistype, just hit the enter button, then cancel, and select manual entry again. 5) Exit all the way out to home. 6) Retry installation. ... View more