@CharlesReyman I moved your post over to this existing thread: Sonos - Upgraded, but hearing ads
In order to receive ad-free music on the Sonos device, you will need to verify that you're logged into your upgraded account within the Sonos app. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the above email address. If not, sign out, then sign back in with the upgraded account. From a computer, go to the Sonos app and click Manage, then Service Settings. Select Pandora, then click Edit (on a Mac this is represented by a small gear), and select Change Password to confirm you are using the correct account info. If not, sign out, then sign back in with the upgraded account. If you're having trouble with this, I recommend contacting the Sonos support team for more help. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know how it goes.
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