@CharlesReyman I moved your post over to this existing thread: Sonos - Upgraded, but hearing ads In order to receive ad-free music on the Sonos device, you will need to verify that you're logged into your upgraded account within the Sonos app. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the above email address. If not, sign out, then sign back in with the upgraded account. From a computer, go to the Sonos app and click Manage, then Service Settings. Select Pandora, then click Edit (on a Mac this is represented by a small gear), and select Change Password to confirm you are using the correct account info. If not, sign out, then sign back in with the upgraded account. If you're having trouble with this, I recommend contacting the Sonos support team for more help. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know how it goes. ... View more

@CharlesReyman I moved your post over to this existing thread: Sonos - Upgraded, but hearing ads In order to receive ad-free music on the Sonos device, you will need to verify that you're logged into your upgraded account within the Sonos app. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the above email address. If not, sign out, then sign back in with the upgraded account. From a computer, go to the Sonos app and click Manage, then Service Settings. Select Pandora, then click Edit (on a Mac this is represented by a small gear), and select Change Password to confirm you are using the correct account info. If not, sign out, then sign back in with the upgraded account. If you're having trouble with this, I recommend contacting the Sonos support team for more help. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know how it goes. ... View more

@CharlesReyman I moved your post over to this existing thread: Sonos - Upgraded, but hearing ads In order to receive ad-free music on the Sonos device, you will need to verify that you're logged into your upgraded account within the Sonos app. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the above email address. If not, sign out, then sign back in with the upgraded account. From a computer, go to the Sonos app and click Manage, then Service Settings. Select Pandora, then click Edit (on a Mac this is represented by a small gear), and select Change Password to confirm you are using the correct account info. If not, sign out, then sign back in with the upgraded account. If you're having trouble with this, I recommend contacting the Sonos support team for more help. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know how it goes. ... View more

@Janiesman1976 I moved your post over to the iOS space. It sounds like you are running into a separate issue. If you downloaded the Pandora app onto your iOS device and it seemingly disappeared, try running through the following steps to locate it. First, to make sure Pandora wasn't accidentally deleted, try to install again, making sure to tap the little cloud icon (or the FREE button) on the Pandora screen in the App Store.If the Pandora screen shows an OPEN button, then the Pandora app is still installed on your device and you just need to find it. Go to the App Library and enter Pandora in the Search field. Once you find Pandora, you can move it wherever you like. Touch and hold the icon with your fingertip until you see the option to add it to your home screen. If the app is not showing up using after running through the above, check whether you have any age restrictions set on your device. Pandora is "unrated", so if you have some restrictions set, it simply won't appear even when installed. If you have any other issues with installing or finding apps, including Pandora, please check in with Apple Support for further assistance. ... View more