@Charlotte33 Nice to see you around the Community. 👋🏽
I do see you have an open case with our support team regarding this issue.
It looks like you were in the middle of chatting with our support team.
If you have any additional questions, please make sure to reply back directly to the email of your chat conversation that was emailed to you, and they will be happy to further assist.
Hope we continue to see you around!
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