@BlueNote I’m really sorry to hear how frustrating this has been. I can understand how disappointing it is when things start to feel repetitive instead of enjoyable, and I appreciate you taking the time to share this so candidly.
What you’re describing with songs repeating too often isn’t the experience we want for you, and I’d like to take a closer look at what’s happening on your account.
I’ve enabled a trace to help us better understand the behavior you’re seeing. To make sure we capture the right data, could you try to reproduce the issue and send me a few details if the same tracks start repeating again in the same listening session?
Specifically, it would help to know:
The name of the station where this occurred
The artist name(s)
The track title(s)
Whether you were using a Pandora Mode (e.g., Crowd Faves, Discovery, Deep Cuts)
The approximate date and time the repeats happened
Also, could you let me know what you’re listening on?
If on a computer:
Mac or Windows?
Pandora website or desktop app? (If website, which browser?)
If on a device:
Make and model (and carrier, if applicable)
Once I have that information, I’ll dig in further and see what we can do to improve your experience. We definitely want to help you get back to discovering and enjoying music—not feeling burned out on it.
Thanks again for reaching out, and I hope we can turn this around for you.
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