Hi @Hopsngrains! Thanks for posting to community.
I see that you reached out to our User Support team via email as well and it looks like they responded. If you have further questions, feel free to respond directly to their email.
If you'd prefer to post here, can you let me know some additional information about the device you're having trouble with?
What is the make and model?
What happens when you open Pandora?
Is there an error message (if yes, what exactly does it say)?
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