The Moderator (Tanner) deleted my two Yamaha devices from my account. I then had to setup access as a new user / existing user on those devices. The one receiver I was actually having a problem with was another Yamaha receiver, however it was under my wife's account. So after the moderator deleted that unit, I was still having trouble. (via TV connected to receiver) By chance I tried the Yamaha app on my phone and it was Asking me to acknowledgea check box (don't remember the reason) if I wanted to use streaming music (Pandora and ???)then I needed to say yes / check it. Once I did, I was able to setup my wife's existing account with no problem. I was already using the app on my phone.Didn't see any questions on the TV while trying setup Pandora. No problem setting up new / existing accounts after Tanner deleted them on 2 of my 3 (all the same) Yamaha receivers. Hope this helps. ... View more

Thank you. That wiped out the 2 working units. Seems the one that is not working is under my wife's account. There should be a way for users to see / remove devices. She sent a new post to support to get it taken care of. ... View more

Please remove all 3 of the Yamaha devices. Thank you   ... View more

I'm having the same problem, can I get my yamaha device reset. 1 out of 3 isn't working.   ... View more