Hi @ellenandrews717! Thanks for posting.  Can you tell me a little more about your experience?  What is the year of your Ford Fusion? What is the make and model of your phone?  How is your phone connected to your car? (Bluetooth, USB, Aux) Is your vehicle equipped with Android Auto or Apple CarPlay? Can you let me know what happens when you connect? Do you receive an error message? If so, what does the message say? Use your mobile device only when conditions allow and as permitted by applicable law. ... View more