Hey there, @Nwagler19. 👋
Sorry for any confusion around this. I can help explain what's happening.
I do see that you've also been in contact with a member of our User Support team via email. If you didn't receive their message, please check your spam / junk folder to make sure it didn't end up there.
Looks like you've enabled complimentary sessions of Premium while having an annual Plus subscription. Here's more information about how free Premium sessions work: Premium Sessions
For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded.
That being said, since you're in a session when attempting to download a playlist, your playlist is removed when the Premium session ends.
Would you prefer to have Premium instead? If you'd prefer to try Premium immediately, I can expire your gift subscription today and offer you half of the time you had left in complimentary Pandora Premium.
In the meantime, you can find the benefits of each subscription tier: Pandora Subscriptions
Let me know, and I can have someone send over another email to get you set up. 🎧
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