Hi @Jmenken  Thanks so much for stopping by the Pandora Community! I see that you've already been in touch with our Care Team and have an open support case for this issue. To help keep everything in one place and avoid any confusion, I recommend continuing to work with the agent assisting you by replying directly to their email. They'll be happy to continue helping you from there! Thanks again for reaching out, and we appreciate your patience! ... View more