I have never been able to get more than one user to listen on my family plan after switching a year ago. Now I see I have been billed twice, one for family and one for premium. I have sent emails and no replies, not it has been renewed times two. A long-time customer that continues to find no support. Now that Amazon music is free, I should drop Pandora. Giving someone one last chance to address this issue. ... View more

I upgraded to the family plan and sent out invitations. They accepted but when the enter it still states only one can listen at a time. Subscription has been verified and paid for $164 - family plan. You sure would think that a company bringing revenues and as large as Pandora would have online and live support. Real money maker for 3 kids in a basement. ... View more