@cindyhiggins Thanks for clarifying. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices If this does not resolve the issue, please make note of the date and time it happens again after you run through those troubleshooting steps. Please also make sure to grab a screenshot of the track when it is playing, and send that in a reply to this thread. Thanks again for all your help with this. ... View more