Hi @douggeniesse  Thanks for posting to Pandora community! Sorry for any trouble with playing Pandora on your Denon Heos app. I see that you reached out to our Care Team for further assistance through email. It looks like they may have responded with some additional help and steps for you to try out. To help avoid any confusion with steps, I recommend replying directly to their email for further assistance.  However, if you found those steps to be helpful and your issue has been resolved, feel free to post those steps here for other listeners who may have a similar issue with their Denon Heos. Thanks for being part of community! ... View more