@katedixonster I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps: Firefox Troubleshooting
If that does not resolve the issue, can you please confirm with me if you are:
using a work or school computer
on your home WiFi or work/school WiFi?
using an Adblocker
using a VPN
Thanks again for working with me on this.
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