@sshaw The account connected to your Community profile appeared to have been upgraded to an individual Pandora Premium account at the $9.99 (plus tax) monthly rate - not the $14.99 rate. It looks like we were not able to automatically renew your Pandora subscription, so the subscription expired. For more information, please contact your bank or credit card company.  This being said, it sounds like you may have also been paying $14.99/month as well? If that is the case, then you may have a second account registered under a different email address that is also upgraded. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!   ... View more