@Dkjanasns My guess is his account is registered under a different email address - I recommend having him sign out of Pandora on his device, and signing back in using the email address his account was originally registered with.
In the meantime, our support team will also be contacting you separately via email to help make sure this gets resolved.
Keep an eye out for their message.
Hope we continue to see you around the community! 🎶
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