Account: Not receiving password reset email

[Koebel8]

Currently having the same issue unable to receive a reset password email

[AdamPandora]

@peterwantmusic I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Arturo_ibarra]

Hi,

I haven't received an email to reset my password. I've clicked the link to send me an email several times and nothing has come. It's not in my SPAM folder! I need help, this is day two.

[AdamPandora]

@Arturo_ibarra I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mdfrazier12]

I dont get an email to reset my password. My android phone will play pandora but when i try on my laptop says dont recognise and i put in the same password as on my phone

[AdamPandora]

@mdfrazier12 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[marshallsade]

Am holding my breath !!

[AdamPandora]

@marshallsade Was there anything you needed help with?

Let me know.

[BT99]

I'm being asked to sign into Pandora for some reason but when I couldn't remember my password, I tried to reset it but never received the email... checked my spam folders already.

Suggestions?

[TannerPandora]

Hi @BT99 

Welcome to community!

Sorry for any trouble. To further help I've escalated your post to our Pandora Care team. They will respond via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime.

[Trekbike]

Not sending password reset email. Have waited over an hour and checked spam, no reset email.

[TannerPandora]

Hi @Trekbike 

Welcome to community!

Are you still having trouble? It looks like you may have been able to log in today. If you still need help, I can escalate your post to our Care Team to further assistance you.

Let me know!

[Trekbike]

Hi Tanner. Surprising isn’t it? 🙂 My credentials work for this board but not for the app. I attempted to use the reset menu in the app,  and the reset email still has not arrived (or in the spam) which is concerning.

[TannerPandora]

Hi @Trekbike 

Sorry to hear that. I'm happy to pass along your experience to our engineering team for review. In the meantime, I've escalated your post to our Care Team to further help reset your password and get you back into the app. The Care Team will reach out via the email address associated with your Pandora account, be on the look out for their email.

Thanks for your patience in the meantime!