Account info was changed without consent

[glbmusicman]

Recently, the email address associated with my account  was changed on all of my devices. I did not make this change and I would like it to be changed back. Can you tell me what I need to do in order to restore the email address to my account?

Moderator Edit: Edited title for clarity

[TheWord]

My ex-girlfriend changed my login and hacked my account.

How can I get my account back?

[TheWord1]

My account as well. Never got an email it was changed. I miss my playlists and stations!!

[AdamPandora]

@TheWord1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@TheWord I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[MusicFan04321]

I have the same problem, can you please have someone create a support ticket?  It would be appreciated!

[AdamPandora]

@MusicFan04321 No problem.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Ghoffman79]

I have this problem as well, my email was changed at some point without my knowledge and need help recovering it.

[AdamPandora]

@Ghoffman79 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[crgutenberger]

My account has been hacked, login email and password have been changed. Now I'm unable to update or delete my account. Can someone please help me with this? 

[AdamPandora]

@crgutenberger I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[RV8]

My account was changed on my iPhone and iPad without my consent, and I can no longer log into my account from my computer.  I'm still being charged monthly for my Pandora One service.  Is there any chance I can get back my old account information?  Thanks.

[AdamPandora]

@RV8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[darkenaugust]

Hello, my account has been hacked and email and password changed, it still bills to my credit card but now i cant login again, i dont want to loose my presets, can anything be done??

[AdamPandora]

@darkenaugust I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[darkenaugust]

Adam, 

can they please contact me at darkenaugust@XX, obvs the account email is no longer mine.

thanks,

-Sal

[AdamPandora]

@darkenaugust No problem - they will be sending their message to that email.

Thanks for your patience!

[darkenaugust]

problem solved! thank you so much for getting my account back so fast!! 

regards,

-Sal

[AdamPandora]

Always happy to help, @darkenaugust.

Enjoy the music! 🎶

[EmilyLaxner]

My account was hacked and I need help regaining access, can you please help? 

[AdamPandora]

@EmilyLaxner I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!