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Account info was changed without consent

glbmusicman
Local Performer

Recently, the email address associated with my account  was changed on all of my devices. I did not make this change and I would like it to be changed back. Can you tell me what I need to do in order to restore the email address to my account?

 

Moderator Edit: Edited title for clarity

Labels (1)
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96 Replies

TheWord
Local Performer

My ex-girlfriend changed my login and hacked my account.

How can I get my account back?

 

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TheWord1
Local Performer

My account as well. Never got an email it was changed. I miss my playlists and stations!!

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AdamPandora
Community Manager
Community Manager

@TheWord1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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AdamPandora
Community Manager
Community Manager

@TheWord I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

MusicFan04321
Local Performer

I have the same problem, can you please have someone create a support ticket?  It would be appreciated!

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AdamPandora
Community Manager
Community Manager

@MusicFan04321 No problem.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

Ghoffman79
Local Performer

I have this problem as well, my email was changed at some point without my knowledge and need help recovering it.

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AdamPandora
Community Manager
Community Manager

@Ghoffman79 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

crgutenberger
Local Performer

My account has been hacked, login email and password have been changed. Now I'm unable to update or delete my account. Can someone please help me with this? 

0 Kudos

AdamPandora
Community Manager
Community Manager

@crgutenberger I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

RV8
Local Performer

My account was changed on my iPhone and iPad without my consent, and I can no longer log into my account from my computer.  I'm still being charged monthly for my Pandora One service.  Is there any chance I can get back my old account information?  Thanks.

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AdamPandora
Community Manager
Community Manager

@RV8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

darkenaugust
Underground

Hello, my account has been hacked and email and password changed, it still bills to my credit card but now i cant login again, i dont want to loose my presets, can anything be done??

0 Kudos

AdamPandora
Community Manager
Community Manager

@darkenaugust I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

darkenaugust
Underground

Adam, 

can they please contact me at darkenaugust@XX, obvs the account email is no longer mine.

thanks,

-Sal

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AdamPandora
Community Manager
Community Manager

@darkenaugust No problem - they will be sending their message to that email.

Thanks for your patience!

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darkenaugust
Underground

problem solved! thank you so much for getting my account back so fast!! 

regards,

-Sal

AdamPandora
Community Manager
Community Manager

Always happy to help, @darkenaugust.

Enjoy the music! 🎶

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EmilyLaxner
Local Performer

My account was hacked and I need help regaining access, can you please help? 

0 Kudos

AdamPandora
Community Manager
Community Manager

@EmilyLaxner I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos