Account is registered under an old email address

[denise2]

i signed up with my cc, was previously under an employee no longer with company.  I want to use my email address and password

[AdamPandora · Accepted solution]

@denise2 You should be able to update your account with your new email address.

Check out this thread for instructions on how to do so: How to update your email address

Hope this helps!

[Teresa70]

How can I retrieve all of my thumbs up and playlists that I created on my iphone with an icloud email account (apple-id) that was also my email address.

Now I got another phone (Android) and had to get a Gmail account and use it to log into pandora with it.   Problem was when I'd want to log in with my icloud email, I'd get a message saying that the email is already an existing account...

Can't understand???

I want all my playlists and thumbs up??

Help

[AdamPandora]

@Teresa70 If you are seeing that error message, then it sounds like you are attempting to create a new account with your old email address vs. signing in.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[bbrown2131]

My account is under an old email and zip code.  I moved and need to update my profile. 

[AdamPandora]

@bbrown2131 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[dj8123]

my email address has changed and my password was lost, how do reset ??

cannot access my account

[AdamPandora]

@dj8123 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[JGWZ]

Restore pandora under old username

New updated Roku device sighed me out of apps independent of Roku.  Nevertheles, my username which I have had for years is not my username now.  What can I do to get my music back?i

[AdamPandora]

@JGWZ I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!