Thank you to everyone who has shared ideas and participated in our Community over the years. On August 4, 2026, the Community Ideas Board will be retired. If you have questions or would like to share your thoughts about this change, please visit this thread to join the discussion.
Please add my account I just set up to my husbands new family plan account
mod edit: removed personal email address + edited title for clarity
Hi, @syndythrash. 👋
Sorry to hear that you've had some trouble with your family plan.
I do see that you were able to create an email support case. One of our agents has followed up with you via email. If you don't see their response yet, please check your spam / junk email folder to make sure it didn't end up there. 📬
Thanks for your patience during this process. 🎧
Hi, @syndythrash. 👋
Sorry to hear that you've had some trouble with your family plan.
I do see that you were able to create an email support case. One of our agents has followed up with you via email. If you don't see their response yet, please check your spam / junk email folder to make sure it didn't end up there. 📬
Thanks for your patience during this process. 🎧