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Ads: Wrong City

scottywatty
Local Performer

Why am I hearing ads for an area I do not live in? I see no way to tell Pandora I do not live there anymore.

mod edit: changing title for clarity

Labels (1)
38 Replies

AzureHawk
Underground
Log into the website and update your address.It may take a few tries and a few days fir it to take.Sent from my T-Mobile 5G Device

kdonmoyer
Local Performer

I have moved but am still receiving advertisements for events where I use to live. How can I get my location where I live changed?

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AdamPandora
Community Manager
Community Manager

@kdonmoyer I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Hope this helps!

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sgpierce
Local Performer

I have been getting ads from Colorado for the last several months and I have never been there.

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AdamPandora
Community Manager
Community Manager

@sgpierce The next time an ad from Colorado plays on your account, can you please grab a screenshot of it and send it in a reply to this message?

Please also make note of the exact date and time it plays on your account.

Thanks for working with me on this.

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palady1120
Local Performer

I know I have to receive ads, but mine are related to AZ. I did live there, but now reside in PA. Is there a way to correct or change?

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AdamPandora
Community Manager
Community Manager

@palady1120 I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Hope this helps!

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Mimsters
Local Performer

I moved out of state and still get advertisements from previous state. How do I change it to new area?

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AdamPandora
Community Manager
Community Manager

@Mimsters I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Hope this helps!

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cats80design
Local Performer

I live in wichita, ks and always have.  I get ads for kansas city, ks/mo. The zip code has always been correct!!  The zip code change is NOT the issue it is you "pandora"!

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AdamPandora
Community Manager
Community Manager

@cats80design I'm happy to look into this for you.

The next time an ad from Kansas City plays on your account, please send over:

  • a screenshot of the ad
    the exact date and time that ad played on your account

Please make sure to provide all of the information requested above, otherwise we won't be able to look into this.

Thanks for the help.

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jpdamico
Local Performer

I moved to Alaska. How do I stop the Virginia advertising?

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AdamPandora
Community Manager
Community Manager

@jpdamico I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Hope this helps!

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terlynb01
Local Performer

I moved and the adds are still featuring my old location. How can I update the ads to my current location?

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AdamPandora
Community Manager
Community Manager

@terlynb01 I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Thanks for being a part of the Community!

ramseyjd1
Local Performer

We have moved from Memphis, TN to Austin TX but still receive ads from Memphis.

How do I change my city, state on my account?

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AdamPandora
Community Manager
Community Manager

@ramseyjd1 I moved your post over to this existing thread: Ads: Wrong City

Check out the accepted solution to this thread for instructions on how you can resolve this.

You likely need to update the zip code we have on file for your account.

Hope this helps!

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Nene2
Local Performer

Hi . I was wondering why hasn’t my pandora updated to my current city. I am still hearing  commercials from my hometown and yes I have updated the app.

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AlyssaPandora
Community Manager
Community Manager

Hi, @Nene2. 👋

Thanks so much for visiting the Pandora Community!

I moved your post over to this existing thread: Ads: Wrong City

If you are receiving ads that aren't relevant to your current location, you might want to double-check the zip code registered on your Pandora account.

To update your account information, first launch the Pandora app.

  • Select the Profile tab and open the Settings gear in the upper right corner.
  • Go to Account.
  • Update your account preferences as necessary (e.g., email address, password, etc.)
  • Save your changes when you're done.

Hope this helps! 🎧

Alyssa | Community Manager
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