Can’t find my account

[malichai1100]

Why is my Pandora account just gone and it says there is no account linked to my email?

[AdamPandora · Accepted solution]

@malichai1100 That likely means your original account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[baldeagles]

I have 2 accounts. One for me and one for my wife. I can only access one of the two accounts

[AdamPandora]

@baldeagles Do you know what the email address associated with your second account is?

If so, you should be able to reset your password by following the instructions on this thread.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[baldeagles]

I pay for two accounts. One for myself, one for my wife. I can login to xx@. I cannot find my other account. How can I resent email and password on the account I cannot locate without altering the xx@.

Moderator Edit: Removed Personal Info

[AdamPandora]

@baldeagles No worries - our support team can help with this.

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[thor1]

Hi my name is Thor Hinckley, andy subscription is paid for through my Amex account. The problem is that i cannot find my account and don't remember which Email it is under? Can you please help?

[AdamPandora]

@thor1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[christieliu]

I have a business and I wanted to utilize the Commercial or Premium subscription for the ASCAP coverage so I can play music worry free in my business. However, I signed up with a brand new account via my phone and submitted my card payment method and have been getting billed the $29/mo but I noticed that there are adds. When I log in with said new account, it doesn't have a "subscriptions" tab as described in the directions, just "upgrade" is available, as if it is still a free account. I typed password reset in using a my only other email to see if perhaps I attached the subscription and an account to that email, Pandora informed me that I didn't have an account associated with that email...so I am being billed $29/mo have no way of knowing what email is associated with that bill, and I don't have a way to access whatever account is charging me for that to cancel it. I would like that service moved to this account I'm messaging from. Please help. I was charged yesterday for the service, so I know it should still be an active account.

[AdamPandora]

@christieliu I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[BarbR253]

I cannot remember my user name.  I am trying to update my email address?

[AdamPandora]

@BarbR253 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!