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Can’t find my account

malichai1100
Local Performer

Why is my Pandora account just gone and it says there is no account linked to my email?

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7 Replies

AdamPandora
Moderator
Moderator

@malichai1100 That likely means your original account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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baldeagles
Local Performer

I have 2 accounts. One for me and one for my wife. I can only access one of the two accounts

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AdamPandora
Moderator
Moderator

@baldeagles Do you know what the email address associated with your second account is?

If so, you should be able to reset your password by following the instructions on this thread.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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baldeagles
Local Performer

I pay for two accounts. One for myself, one for my wife. I can login to xx@. I cannot find my other account. How can I resent email and password on the account I cannot locate without altering the xx@.

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@baldeagles No worries - our support team can help with this.

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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thor1
Local Performer

Hi my name is Thor Hinckley, andy subscription is paid for through my Amex account. The problem is that i cannot find my account and don't remember which Email it is under? Can you please help?

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AdamPandora
Moderator
Moderator

@thor1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos