Don't remember the email address on my account

[Daliacasanova]

By this point I don’t know what email I use to create this account since I been a member for so long so this is the email I got regarding updating my password.

Moderator Edit: Edited title for clarity

[JEliasberg]

Like many others on the Family plan, I have forgotten which e-mail goes with which device and my wife keeps getting the error message that someone else is using the subscription. Please have someone from the support team contact me. I would be grateful. Thanks.

[AdamPandora]

@JEliasberg I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Linkbasket3b]

I got new phone n when I tried to find my account I couldn’t had to make new account but I am still getting charged for previous account I pay to have unlimited no commercials how can I connect to account I am paying for 

[AdamPandora]

@Linkbasket3b I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Derail58]

I can understand a cost increase, but after 4,5 years. I’ve had at least 2 other phone can’t get my log in information. All the music I have downloaded and compiled. Probably join Spotify 

[AdamPandora]

@Derail58 Since it sounds like you are having trouble logging into your account, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[On3luv]

I forgot what email I use because I have a new phone 

[GeraldPandora]

Hi @On3luv 

I moved your post to this existing thread under Don't remember the email address on my account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Tweeks120]

How do I find another Pandora account that I used for an old phone?.

[AdamPandora]

@Tweeks120 I moved your post over to this existing thread: Don't remember the email address on my account

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[kayla23]

forgot my premium account email and password helpppp

[AdamPandora]

@kayla23 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[berigan]

Long story sorta short, 2 year old phone had battery go bad, so got a new phone about 2 weeks ago.

Had to download all apps again, and when I did, signed in to Pandora (something I haven't done in ages) and there I was, but with only 5 stations (instead of 20+) and back to ads telling me to upgrade. Guessing..somehow had 2 accounts through the same email? I checked on my computer, same thing. I looked through old emails, but most are from google play of my monthly bill. I swear it was this email, only other email I could of used is an excite email, and they have been out of business for years...I tried signing out and back in, same thing.

thoughts?

thanks.

[AdamPandora]

@berigan I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[berigan]

thanks I responded to the email!