Email isn't recognized when logging in

[Icongsxr2000]

I have an issue. I signed up with a valid email account, now it seems that this site isn’t recognizing it, at all. I encountered a problem with my password, so I went to reset it. When I entered my email, it wouldn’t recognize the email. Help.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Icongsxr2000 I am going to have someone from our support team contact you privately via email to help you regain access to your account.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

[jmiller1776]

I was recently charged for renewal of my Pandora Plus subscription but when I tried to log in on my iMac I am unable to and I eventually get a message saying that my email is not registered.  However, I am able to log in on my iPhone.

[AdamPandora]

@jmiller1776 Someone from our User Support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

[Simonc70]

Same issue here. When I try to log in on my new phone it’s saying it’s not recognized. Please advise as I pay every month and cannot listen on my new phone. 

[AdamPandora]

@Simonc70 I will have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

[neveragain]

Cannot sign into the player app. Does not recognize my password or email. I can sign into Pandora.com

[AdamPandora]

@neveragain I am going to have to have someone from our support team reach out to you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝