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Email isn't recognized when logging in

Local Performer

I have an issue. I signed up with a valid email account, now it seems that this site isn’t recognizing it, at all. I encountered a problem with my password, so I went to reset it. When I entered my email, it wouldn’t recognize the email. Help.

 

Moderator Edit: Edited title for clarity

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Re: Email isn't recognized when logging in

Moderator
Moderator

@Icongsxr2000 I am going to have someone from our support team contact you privately via email to help you regain access to your account.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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7 Replies

Re: Email isn't recognized when logging in

Moderator
Moderator

@Icongsxr2000 I am going to have someone from our support team contact you privately via email to help you regain access to your account.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Subscription not recognized

Local Performer

I was recently charged for renewal of my Pandora Plus subscription but when I tried to log in on my iMac I am unable to and I eventually get a message saying that my email is not registered.  However, I am able to log in on my iPhone.

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Re: Subscription not recognized

Moderator
Moderator

@jmiller1776 Someone from our User Support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Subscription not recognized

Local Performer

Same issue here. When I try to log in on my new phone it’s saying it’s not recognized. Please advise as I pay every month and cannot listen on my new phone. 

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Re: Subscription not recognized

Moderator
Moderator

@Simonc70 I will have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Sign in to player

Local Performer

Cannot sign into the player app. Does not recognize my password or email. I can sign into Pandora.com

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Re: Sign in to player

Moderator
Moderator

@neveragain I am going to have to have someone from our support team reach out to you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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