Error Message: "Please close and verify the information in the form."

[LeahMBMusic]

Hi,

I am trying to change my password. I go to my account settings, edit, enter the new password, click save, enter my original password to confirm the change, and get this message.

I don't understand what it means, and neither old nor original password work here.

Any help you can offer would be much appreciated. 😁

Moderator Edit: Edited title for clarity

[AdamPandora]

@LeahMBMusic I am going to have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

[LeahMBMusic]

Hi @AdamPandora - Thank you so much. I got it all sorted out, and I appreciate your help. 😊

[AdamPandora]

@LeahMBMusic Always happy to help. 😁

Enjoy the music!

[timejinx]

im having the same error please have someone email me

Moderator Edit: Removed Personal Info

[AdamPandora]

@timejinx I have escalated your feedback over to our support team - they will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Fuzums]

Having this same error when attempting to change my zip code

[AdamPandora]

@Fuzums I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[youngjefe12]

Trying to turn off the explicit and it is telling me to please close and verify the information in the form

[Ah0le]

Hello,

I"m also attempting to change my password and getting the same error.

i'm also trying to update my email since i no longer use the one on my account.

Can someone please reach out to me at chrismar@keemail.me    so i can change both my email and password on the account.

[AlyssaPandora]

Hi there, @Ah0le @youngjefe12. 👋

Thanks so much for reporting this.

Someone from our User Support team has email you both individually to assist with your account / password.

If you don't see the email soon, please don't forget to check your spam or junk folder to make sure it didn't end up there. We appreciate your patience during this process. 🎧