cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error Message: "Please close and verify the information in the form."

LeahMBMusic
Local Performer

Hi,

I am trying to change my password. I go to my account settings, edit, enter the new password, click save, enter my original password to confirm the change, and get this message.

I don't understand what it means, and neither old nor original password work here.

Any help you can offer would be much appreciated. 😁Screen Shot 2020-10-07 at 4.03.19 PM.png

Moderator Edit: Edited title for clarity

Labels (1)
0 Kudos
10 Replies

AdamPandora
Moderator
Moderator

@LeahMBMusic I am going to have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

LeahMBMusic
Local Performer

Hi @AdamPandora - Thank you so much. I got it all sorted out, and I appreciate your help. 😊

AdamPandora
Moderator
Moderator

@LeahMBMusic Always happy to help. 😁

Enjoy the music!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

timejinx
Local Performer

im having the same error please have someone email me

Moderator Edit: Removed Personal Info

0 Kudos

AdamPandora
Moderator
Moderator

@timejinx I have escalated your feedback over to our support team - they will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Fuzums
Local Performer

Having this same error when attempting to change my zip code

0 Kudos

AdamPandora
Moderator
Moderator

@Fuzums I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

youngjefe12
Local Performer

Trying to turn off the explicit and it is telling me to please close and verify the information in the form

0 Kudos

Ah0le
Local Performer

Hello,

 

I"m also attempting to change my password and getting the same error.

i'm also trying to update my email since i no longer use the one on my account.

Can someone please reach out to me at chrismar@keemail.me    so i can change both my email and password on the account.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Ah0le @youngjefe12. 👋

Thanks so much for reporting this.

Someone from our User Support team has email you both individually to assist with your account / password.

If you don't see the email soon, please don't forget to check your spam or junk folder to make sure it didn't end up there. We appreciate your patience during this process. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos