Forgot username and password

[souicelorraine]

I had to get a new phone it's a new Samsung Galaxy a32 my old phone doesn't work I'm trying to get my Pandora account information I am a premium upgrade for Pandora subscription I just wanted to see about getting my user ID and my password

Moderator Edit: Edited title for clarity

[AdamPandora]

@souicelorraine I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jmendoza19]

I somehow got signed out of my account when I turned my phone off and it says My email address is not registered.

[AdamPandora]

@Jmendoza19 It sounds like your original account was registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[cdj11114jd]

Thank you I have hade this account for several years 

cdj111 my first username was cdj11114jd . please advise as to next step thanks Don

Moderator Edit: Removed Personal Info

[AdamPandora]

@cdj11114jd I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[65eabeirk]

I forgot my password and username

How do I change or update?

[AlyssaPandora]

 Hey, @65eabeirk. 👋

Thanks for reporting your issue. Since this involves your email address and password, I created an email case for you with our support team. Someone has reached out via email to offer further assistance. Please check your email soon, you may need to check your spam / junk folder if you don't see it yet. 📬

Hope this helps! 🎧