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How to take the subtitles off?

Booface1027
Local Performer

Hi, I was wondering if anyone knows how to take the subtitles off ?? ...Its driving me insane please someone anyone please help me ?

 

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AdamPandora
Community Manager
Community Manager

@Booface1027 To clarify, what device do you use to stream Pandora?

Additionally, can you please send me a screenshot of the subtitles you are seeing?

Thanks for your help with this.

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9 Replies

AdamPandora
Community Manager
Community Manager

@Booface1027 To clarify, what device do you use to stream Pandora?

Additionally, can you please send me a screenshot of the subtitles you are seeing?

Thanks for your help with this.

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Gtaylorjohnson
Local Performer

Screenshot_20210307-130924.png

 i have the same problem on my Android pixel

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AdamPandora
Community Manager
Community Manager

@Gtaylorjohnson To clarify, do you have captions turned on in your mobile device settings?

The steps to disable that setting will vary depending on your device, however here are two Google Support articles that may be helpful:

The first is for Android 11 or later, and the second is for google pixel and other select devices.

If this does not help, I recommend reaching out directly to your device manufacturer for further assistnace.

Thanks for being a part of the Community! :pandora:

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Gtaylorjohnson
Local Performer

that worked. thanks. i don't know how the subtitles keep getting turned on.

AdamPandora
Community Manager
Community Manager

Happy to hear that, @Gtaylorjohnson. 😁

If it continues to be an issue down the line, it may be worth reaching out directly to the manufacturer of your phone for tips on how you can permanently disable that setting.

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gpeckham69
Local Performer

on my laptop

 

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AdamPandora
Community Manager
Community Manager

@gpeckham69 Can you please send over a screenshot of the subtitles you are seeing on our website?

Additionally, what browser are you using? (Ex: Google Chrome, Firefox, etc)

Let me know.

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BigRabbit79
Local Performer

Can't get closed caption to turn off in Pandora. How do I turn it off?

Google I believe

Moderator Edit: Merged comments

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AdamPandora
Community Manager
Community Manager

@BigRabbit79 Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

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