How to take the subtitles off?

[Booface1027]

Hi, I was wondering if anyone knows how to take the subtitles off ?? ...Its driving me insane please someone anyone please help me ?

Moderator Edit: Format

[AdamPandora · Accepted solution]

@Booface1027 To clarify, what device do you use to stream Pandora?

Additionally, can you please send me a screenshot of the subtitles you are seeing?

Thanks for your help with this.

[Gtaylorjohnson]

 i have the same problem on my Android pixel

[AdamPandora]

@Gtaylorjohnson To clarify, do you have captions turned on in your mobile device settings?

The steps to disable that setting will vary depending on your device, however here are two Google Support articles that may be helpful:

• https://support.google.com/accessibility/android/answer/6006554?hl=en
• https://support.google.com/accessibility/android/answer/9350862?hl=en

The first is for Android 11 or later, and the second is for google pixel and other select devices.

If this does not help, I recommend reaching out directly to your device manufacturer for further assistnace.

Thanks for being a part of the Community! 

[Gtaylorjohnson]

that worked. thanks. i don't know how the subtitles keep getting turned on.

[AdamPandora]

Happy to hear that, @Gtaylorjohnson. 😁

If it continues to be an issue down the line, it may be worth reaching out directly to the manufacturer of your phone for tips on how you can permanently disable that setting.

[gpeckham69]

on my laptop

[AdamPandora]

@gpeckham69 Can you please send over a screenshot of the subtitles you are seeing on our website?

Additionally, what browser are you using? (Ex: Google Chrome, Firefox, etc)

Let me know.

[BigRabbit79]

Can't get closed caption to turn off in Pandora. How do I turn it off?

Google I believe

Moderator Edit: Merged comments

[AdamPandora]

@BigRabbit79 Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.