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Husband's device automatically pulls up my account (and vice versa)

BBSmith
Local Performer

My husband and I don’t share apps or anything like that but for some reason when he goes into Pandora on his phone it will automatically pull up my account. So he logs out and into his account. Then my phone will log me out of my account and log into his. And vice versa. We just want to be able to listen to our own accounts and can’t figure out why they log out and into each other’s. HELP! 

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@BBSmith To resolve this, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, can you please let me know what device you are using when this occurs?

Does it happen when connecting to an Alexa device?

Thanks for working with me on this. 🤝

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5 Replies

AdamPandora
Community Manager
Community Manager

@BBSmith To resolve this, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, can you please let me know what device you are using when this occurs?

Does it happen when connecting to an Alexa device?

Thanks for working with me on this. 🤝

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Camogirl99900
Local Performer

I am having the same issue idk what to do 

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AdamPandora
Community Manager
Community Manager

@Camogirl99900 To resolve this, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

If you haven't already, I would also recommend changing your password.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, can you please let me know what device you are using when this occurs?

Does it happen when connecting to an Alexa device?

Thanks for working with me on this. 🤝

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BonnieJean2013
Local Performer

I have this same issue and I have logged out of both and signed back in.

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AlyssaPandora
Community Manager
Community Manager

Hi there, @BonnieJean2013. 👋

Sorry to hear that you're having trouble. I do see that you were able to remove devices logged into your account.

Were you able to reset your password? If not, please try the following:

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

If you continue to have trouble, can you please let me know what device you are using when this occurs?

Does it happen when connecting to an Alexa device?

Let me know. 🎧

Alyssa | Community Manager
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