Locating original account

[Johnmarquis]

I accidentally lost my account and now I can’t restore it. I do not want to go with the higher account. I’d like to stay with the one that is $4.95–+- a month. Please help me so this. Do I have to delete the app and just open a new account and start over? I had years of music stations etc on the acct. 

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @Johnmarquis. 👋

Sorry to hear that you're having trouble with your account.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

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Locating your Original Account:

Since this involves your email address, I've gone ahead and created a support case. Someone will reach out to you via email to offer further assistance with locating your account. Please keep an eye out for their message today, as you may need to check your spam / junk folder to make sure it didn't end up there. 

Thanks for your patience during this process. 🎧

[babytraytray]

Hello, I have a similar issue. I have created a new account because I no longer have the old email address. I would like to find my old account to get the playlist though. 

[AdamPandora]

@babytraytray I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!