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Locating original account

Johnmarquis
Local Performer

I accidentally lost my account and now I can’t restore it. I do not want to go with the higher account. I’d like to stay with the one that is $4.95–+- a month. Please help me so this. Do I have to delete the app and just open a new account and start over? I had years of music stations etc on the acct. 

 

mod edit: changed title for clarity

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1 Solution

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Johnmarquis. 👋

Sorry to hear that you're having trouble with your account.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

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Locating your Original Account:

Since this involves your email address, I've gone ahead and created a support case. Someone will reach out to you via email to offer further assistance with locating your account. Please keep an eye out for their message today, as you may need to check your spam / junk folder to make sure it didn't end up there. 

Thanks for your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (09.30.24)

View solution in original post

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9 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Johnmarquis. 👋

Sorry to hear that you're having trouble with your account.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

++

Locating your Original Account:

Since this involves your email address, I've gone ahead and created a support case. Someone will reach out to you via email to offer further assistance with locating your account. Please keep an eye out for their message today, as you may need to check your spam / junk folder to make sure it didn't end up there. 

Thanks for your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (09.30.24)
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babytraytray
Opening Act

Hello, I have a similar issue. I have created a new account because I no longer have the old email address. I would like to find my old account to get the playlist though. 

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AdamPandora
Moderator
Moderator

@babytraytray I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

jeansoto
Local Performer

I also have a similar issue. I created a new account with my current email. Is it possible to now delete this new account and then change my email on my old account? The system will not allow me to change the email because another account exists AND it will not allow me to delete the new account.  Thanks for any help.

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AdamPandora
Moderator
Moderator

@jeansoto I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Jud2
Local Performer

Lost account Used TV to sign up 

 

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AdamPandora
Moderator
Moderator

@Jud2 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Magjim
Local Performer

I am also having this difficulty with locating my original account.  I would like to restore it.

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AdamPandora
Moderator
Moderator

@Magjim I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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