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Profile photo doesn't update after connecting to Facebook

AL90
Local Performer

So I'm having the same issue with my Pandora pic changing after I just changed it on my fb account and have been waiting for a solid month and it's still the same...why?

I even tried force stopping the app and reselect the fb switch...still nothing.

 

Moderator Edit: Edited title for clarity

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26 Replies

AdamPandora
Moderator
Moderator

@AL90 I created a separate thread for your issue.

I went ahead and escalated this over to our engineers so they can further investigate.

Thanks for your patience with this in the meantime! 

Adam | Community Moderator

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kazvorpal
Local Performer

Mine was already connected, but no pic. 

I disconnected and reconnected, but no luck so far.

How long does one have to wait?

Looking at the other commenters being told this, and how many still have default profile pics, I suspect I'm not the only one for whom this "solution" is either non-functional or so insufficient it's not worthwhile to even bother.

For the record, it's absurd that we can't upload our own, the way one can for 99% of all such profiles on various websites and apps.

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@kazvorpal I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.

In the meantime, I recommend upvoting this feature request with a ❤️if you'd like to see it added to the service: Profile Picture - No Facebook

Thanks for your patience! 

Adam | Community Moderator

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Novah
Local Performer

I have had Pandora for over a year and have always had it connected to Facebook.  The photo has never shown up.  Is there a different way?

AdamPandora
Moderator
Moderator

@Novah I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

I have added your feedback to the ticket we have open with the engineers who are investigating this issue.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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nesanwaran
Underground

I'm having the same issue.

AdamPandora
Moderator
Moderator

@nesanwaran Our engineers are still looking into this.

I have added your report to the ticket we currently have open with them as well.

Thanks for all your patience as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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MidwestDrummer
Local Performer

I have my Facebook account connected to Pandora, but it doesn't show my Facebook profile pictures as my Pandora profile picture. It actually doesn't show any picture.

AdamPandora
Moderator
Moderator

@MidwestDrummer I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

chriswilson2112
Local Performer

Its connected but still no photo is showing.

AdamPandora
Moderator
Moderator

@chriswilson2112 I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

Our engineers are aware of this issue and are currently looking into it. I have added your feedback to the ticket we have open as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

Sammyg4eva
Local Performer

Please add me to the ticket! 😞 

 

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AdamPandora
Moderator
Moderator

@Sammyg4eva I have added your feedback to the ticket we have open with our engineering team as well.

Thanks for all your patience as they continue to look into this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Elliebear14
Local Performer

I'm on the same boat. I've waited years and just reconnected my Facebook account yet again and still I have a blank photo displayed -__- even tried switching profile photos on my Facebook profile but no luck.. please can someone fix this issue soon!

Elizabeth Munoz
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AdamPandora
Moderator
Moderator

Thanks for sharing your experience with us, @Elliebear14.

I have added your feedback to the ticket we have open with the engineers who are looking into this.

We appreciate your patience in the meantime as they work to find a fix!

Adam | Community Moderator

Let's share music in the Playlist Swap

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CelticDragon
Local Performer

Still having issues.  My profile picture isn't showing and the option to disconnect from Facebook also isn't showing. I have cleared my cache and cookies through Chrome settings and using CCleaner. I also tried Firefox. I've logged out of Pandora and logged back in and relaunched Chrome.

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AdamPandora
Moderator
Moderator

@CelticDragon I moved your post over to this existing thread: Profile photo doesn't update after connecting to Facebook

I do see there is a profile picture showing on your Community profile.

To clarify, is this the wrong photo?

Did you update your photo on Facebook, however the old one is still showing on our Pandora/Community account?

Let me know.

Adam | Community Moderator

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CelticDragon
Local Performer

I did update my photo on Facebook recently, however I don't get a photo showing on my profile at all.

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AdamPandora
Moderator
Moderator

@CelticDragon Would it be possible to send me a screenshot of what you are seeing on your end?

From my end, it does appear that a photo is showing on both your Community and Pandora profiles.

Thanks for working with me on this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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